Updated Practice Procedures

Our practice is committed to ensuring the safety of our patients, clients and staff.  In consultation with our medical teams, we have implemented the following procedures for clients wishing to accompany their pet(s) at appointments:

We are now full open to clients.

Masks optional

We will continue to offer curbside care and medication/supplies pickup for clients who prefer these services. 

As always, we kindly ask anyone who has common cold or flu-like symptoms, such as fever, cough and difficulty breathing, to please stay home until those symptoms resolve.

Thank you for your understanding. We look forward to seeing you!

Common COVID-19 Questions

How do I book an appointment during COVID-19?

Please book via PetDesk and we will follow-up to confirm.

Is it possible for pets to catch COVID-19?

There are a few reports of cats, dogs and ferrets that have tested positive. Cats and ferrets showed mild signs of upper respiratory disease while dogs showed no symptoms. If your pet is exposed to a Covid positive person and is sick, talk to your veterinarian to see if it actually needs to be seen. There is no evidence, to date, that pets can pass the virus to humans.

Can pets potentially spread COVID-19?

There is no evidence that pets can pass the virus to humans. However, we do know that COVID-19 can live on various surfaces for brief periods of time, including on the fur of our pets if an infected person coughs or sneezes on the animal. While unlikely, it is therefore theoretically plausible that the virus could pass to a person who comes in contact with an animal after an infected person has sneezed or coughed on that animal. 

This would be like touching a doorknob or using a computer keyboard following use by an infected person. It is important to note that, while theoretically plausible, there have been no reports of such transmission from pets to humans anywhere in the world. However, as we do not yet know for sure, the safest practice is to physically distance your pet(s) in the same way you should be physically distancing yourself from other people. This way there is basically no chance they will bring this virus into the household.

What should pet owners do if someone in the household is ill with COVID-19?

Pet owners should always practice good hygiene. Wash your hands after handling pets, their supplies and food.  This good hygiene should be a natural carryover during the COVID-19 outbreak. If a person in the household is infected with COVID-19, as a precaution they should limit their contact with pets in the household.  If you contract COVID-19, avoid coughing, sneezing and kissing your pet.

All pets in the household should be practicing physical distancing from other people and pets.

What is COVID-19? COVID-19 is the infectious disease caused by the most recently discovered coronavirus. Coronaviruses are a large family of viruses. Some coronaviruses cause cold-like illnesses in people, while others cause illness in certain types of animals, such as cattle, camels, and bats. Some coronaviruses, such as canine and feline coronaviruses, only infect animals and do not infect humans.

What should pet owners do if someone in the household is ill with COVID-19?

It is always a good idea to include pets in any emergency preparedness plan. This would apply to being prepared in case of a natural disaster as well as the coronavirus situation. You should have two weeks of food and medication on hand. It is also a good idea to have a copy of medical records and identification.  In addition, have a contingency plan for someone to care for your pets in case you need to leave home to seek medical attention.